All Engage Development Business Skills Development Programmes are delivered in-house.
Programme Formats
Workshop/ training courses
Workshop/ training courses
1:1 coaching
1:1 coaching
Express learning (2 hour sessions)
Express learning (2 hour sessions)
Large group/ conference sessions
Large group/ conference sessions
Theatrical based learning and blended e-learning
Theatrical based learning and blended e-learningOur experience can inform you about the optimum balance between learning outcomes (and therefore your people doing something better!) and typical constraints such as how long you can release people for and how many can attend at one time.
A programme covering multiple development needs can be delivered in a series of modules over a period of weeks or months.
We use our proprietary methodology EDP E Principle™ Engagement, Expertise and Experience alongside established, well proven tools and models to develop and deliver effective programmes. Our programmes typically cover one or a combination of the following areas:
Presenting with Impact
The programme is tailored to the experience and needs of a group and covers delivery skills, creating an audience-focused structure and impactful content. We often work with individuals and small groups on specific presentations e.g. a new product or service.
Positive Influencing
Better business results are delivered by working successfully across departmental and organisational boundaries. We cover all aspects of influencing from building and managing influential stakeholder networks, positively using politics and being persuasive in your communications style.
Successful Negotiating
This programme helps people develop the strategic approach and skills needed to negotiate strongly for a best outcome whilst respecting the other party and the relationship with them. It will help people to decide when and how to negotiate.
Consultative Selling
Clients are increasingly demanding that their suppliers deliver better value and more tailored services. To achieve this, sales professionals be they in new business development or account management, need to be able to approach the clients as a consultant; a business expert and problem-solver. This programme will work with your existing sales methodology, adapting it if necessary, or provide a more appropriate one and develop the skills required to apply that approach.
Consultative Selling for the non-sales professional
The Consultative Selling programme is often adapted to meet the needs of non-sales professionals who have the opportunity and often the responsibility to develop business. We will build on the existing professional and technical mindset and skills to develop greater motivation, confidence and ability to lead or support business development activities.
Relationship Management
For service providers with both internal and external customers, a constant challenge is to be a pro-active partner in the relationship. If they allow themselves to be seen only as a supplier or resource, they will be perceived as not adding value and easily replaceable. We can help teams look at what they are trying to achieve and give practical processes and skills to enable them to become most valued partners..
Communication for senior leaders
Modern leaders are required to communicate their organisation’s strategy, brand promise and values to a wide range of stakeholders. Often there is a need for a specific message to be communicated effectively and with impact throughout an organisation. Engagement of your people is linked to good communications which is the responsibility of all senior leaders in an organisation. We help the executive or manager take ownership of the central message, so it can be delivered effectively with personal insight, confidence and credibility.
Managing Teams
Team leaders have to help others deliver as well as often having a significant personal workload. We can help them focus on key moments such as effective 1:1’s as well as balance people and task issues. As well as a programme this can work as one to one coaching.
Engaging Leadership
Providing the motivation, the energy and direction to change the organisation to meet new challenges, requires much of leaders. We can build on natural strengths and help develop strategies to minimise areas of less comfort.
Group Facilitation
This is a way of working with an intact team or group to help them achieve outcomes and make decisions. It can stand alone or be part of a development programme.
Effective Business Writing
Writing effectively is a key communication skill in the workplace. This practical workshop helps delegates to write accurate, concise and audience focused communications which elicit the desired response from readers.
Customer Service
The most successful companies realise that being able to offer consistent excellent customer service can help to build customer loyalty, trust and a well-respected brand. This highly practical course helps people to fully understand what customer service excellence really means. It also explains how to deliver that excellence time and time again. Participants will have opportunities to practice the skills in a safe environment and be encouraged to use real-life examples.
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